Distractors
They feel it could be a scope of practice issue
They don't want to hurt the client’s feelings
They aren't confident in their A&P knowledge
Key
They see it as conflict, and very few of us feel skilled at navigating conflict
Question
In the article “The Customer is Always Right … But Are They Really?” authors Cal Cates and Kerry Jordan give the example that when a client tells us they must have carpal tunnel and to work with their forearm the way they saw on YouTube, therapists often don’t educate the client in this moment because: