Spa and Massage Therapy are two of the the fastest growing markets in America and Europe. However, most of these new businesses are working from small offices or from home and do not have a receptionist. Their biggest problem is playing telephone tag to create and keep a solid customer base. According to Massage Magazine, a daily missed appointment equals $300 in lost revenue per week and $15,000 in lost revenue each year (June 2006). In this presentation Max Fanderl examines how an on-line appointment scheduler can provides access to booking appointments 24/7 without the need for a receptionist. He will discuss what you need to look for when choosing an online scheduling system and will explore some unique ways this kind of service can be used to get new clients.